WESCO Supply Saves Time with The FRAYT Delivery Platform
“Using FRAYT gives me one less thing to worry about during my work day.
I know that every item will be delivered quickly and efficiently.
I love being able to communicate easily with support staff, and work with the same rotation of reliable drivers. “
- Scott, Senior Operations Supervisor
WESCO is a Fortune 500® global electrical, communications, and utility distribution and supply chain solutions company. With a strong portfolio of businesses and a high-performance continuous improvement culture, WESCO develops solutions to satisfy the complex challenges our customers face every day.
Industry: Industrial Supplier
Location: Cincinnati, Ohio
FRAYT Delivery Vehicles Used Most Often: Midsize and Cargo
The Problem:
Offering job site delivery is an additional service WESCO offers to delight their customers and stand out from competitors. Although they have an in-house driver base for regular routes, an influx of daily deliveries beyond that requires using an additional delivery solution.
Senior Operation Supervisor, Scott, previously used a different on-demand delivery platform. But with a lack of customer service and a clunky UI causing unnecessary delays, he decided to start looking for another delivery solution.
The Outcome
After making the switch to the FRAYT Platform, Scott instantly noticed time-saving improvements.
He can contact the FRAYT Team for support directly and within minutes, rather than lengthy on-hold calls using a corporate number.
Our intuitive platform allows for scheduling deliveries quickly, so Scott can focus on other aspects of his busy day and not worry about delivery details.
Scott has built relationships with the same rotation of FRAYT Drivers and is able to request them for deliveries.
When asked what his favorite part about using our platform, he said:
“Using FRAYT gives me one less thing to worry about during my work day. I know that every item will be delivered quickly and efficiently. I love being able to communicate easily with support staff, and work with the same rotation of reliable drivers. “