Morris Hatchery has Reliable, Efficient Communication and Delivery with FRAYT’s Customer Support
Morris Hatchery, Inc. is one of the largest producers of top quality commercial brown and white layer hatching eggs. They’ve been operating as a family owned and operated business since 1962. The company originally began with quail breeding, hatching and growing operations.
Throughout the years of continual expansion, they’ve grown to become a major breeder of many different strains of poultry.
Industry: Farming
Location: Gillsville, GA
FRAYT Delivery Vehicles Used Most Often: Cargo Van
“My favorite part about using FRAYT doesn’t actually involve the platform itself, although it’s intuitive and makes my life much easier.
I find the customer support to be the most helpful part.
No matter the issue or question I have, I always am answered by the FRAYT Team quickly and effectively.
That isn’t the norm anymore, especially for a technology company.”
- Susanne, Sales Director
The Problem:
Morris Hatchery has several drivers with regular routes. However, often, additional orders require deliveries beyond what their in-house team was able to complete.
This resulted in other members of the Morris Hatchery Team having to make the deliveries themselves, along with other job responsibilities. It would take 2-3 hours on average for a round trip delivery.
Sales Director, Susanne, decided she needed to look for a better way to manage intermittent deliveries.
The Outcome:
After signing up for a FRAYT Business Account, Susanne was able to schedule on-demand deliveries in just a couple of minutes.
Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation instantly.
She loves the peace of mind that she gets using FRAYT. She scheduled a recurring weekly delivery so she doesn’t have to worry about the details and knows every order will be delivered efficiently.
When asked what her favorite part about using our platform, she said:
“ My favorite part about using FRAYT doesn’t actually involve the platform itself, although it’s intuitive and makes my life much easier. I find the customer support to be the most helpful part. No matter the issue or question I have, I always am answered by the FRAYT Team quickly and effectively. That isn’t the norm anymore, especially for a technology company.”