The Tile Shop Offers Job Site Delivery Easily with FRAYT
“The thing I like most about FRAYT is the good communication.
I work with the same 10 drivers and have established a beneficial routine.
FRAYT really is like Uber, but for business delivery.
It’s the most intuitive & reliable on-demand delivery platform.“
- Mackenzie, The Tile Shop Store Manager
The Tile Shop has an extensive selection of high quality floor & wall tile, exclusive designs, expert staff, and amazing customer service.
Industry: Retailer
Location: Cincinnati, OH
FRAYT Delivery Vehicles Used Most Often: Cargo Vans or Box Trucks.
The Problem:
Having same day delivery as an additional offering helps the Tile Shop differentiate themselves from their competitors and delight their customer base.
Store Manager, Mackenzie, used local couriers or other delivery platforms daily to get their products to customer’s job sites or homes.
Often times, bad communication and lack of attention to details from drivers, would result in a bad experience for both the tile shop and their customers.
Mackenzie decided to start looking for another delivery solution.
The Outcome
After signing up for a FRAYT Business Account, Mackenzie was able to schedule same-day deliveries in just a couple of minutes.
Our platform matched her with reliable drivers, gave real-time tracking, and shared delivery confirmation with customers instantly.
She loves the peace of mind that she gets using FRAYT. She’s gotten to know the same rotation of FRAYT Drivers and trusts them to match the level of exceptional customer service that her and her team offer.
When asked what her favorite part about using our platform, she said:
“The thing I like most about FRAYT is the good communication. I work with the same 10 drivers and have established a beneficial routine. FRAYT really is like Uber, but for business delivery. IT’s the most intuitive & reliable on-demand delivery platform.“